1. SLUB Dresden
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  3. SLUB User Research
  4. General Service Survey

General Service Survey


The SLUB offers numerous events and services related to the research cycle. However, we have very little, scientifically sound information that stems from the perspective of the users themselves. A survey asking for the users' perspectives of the SLUB's services is an important starting point for the evaluation of existing services. Empirical results on fundamental questions such as "Who uses what?" and which usage habits are predominant among which user groups create an important basis for the evaluation of existing SLUB services.

Survey Period and Participation

This year's survey starts on 13 June 2022 and ends on 01 July 2022. We will select a representative sample from among SLUB users and contact them.

Research Questions

  • Who uses which SLUB services?
  • What services are missing?
  • Where is there room for improvement?
  • Which groups of users do we have?
  • How do users evaluate individual services?

What are the objectives?

  • Better basis for (strategic) decisions
  • Evaluation of services
  • Gaining a better idea of SLUB users
  • Integration of user perspectives in the development and improvement process of services


Who will receive a link to participate in the survey?

Almost all of our users will receive a link for the survey. Exact details of the sampling will be given in the following results report.

I am not a user of the SLUB, but would still like to take part in the survey. Would that be possible?

No, unfortunately this is not possible for methodological reasons. In order to obtain a representative sample, the participants will be selected by us.

How long will it take to complete the survey?

Answering the survey should not take more than 10 minutes on average.

From when to when will the survey take place?

The survey will start on 13 June 2022 and end on 01 July 2022. You will be notified of the survey in advance in your user account and via email. A reminder to participate will follow in July.

Why should I participate in the survey?

The survey is for quality development. Your perspective, the perspective of our users, is elementary for this. The General Service Survey offers a central and unique opportunity to give us your perspective and feedback so that the SLUB can adapt even more to the needs of its users.

Will the results be published at a later date?

Yes. The results of the survey will not only be communicated internally, but also turned into a report that will be made available on the homepage to all interested parties free-of-charge.

What if I am unsure about filling out the survey?

For us, every vote counts. It doesn't matter if you haven't been to the SLUB for a long time or if you use the library's services every day: Your opinion counts!

Will the data be treated confidentially?

Yes, the data will be anonymised and evaluated in accordance with the applicable data protection laws. Personal data is not collected. It is not possible to draw conclusions about individual persons.

Who do I contact if I have further questions?

If you have any questions, please contact Marcel Erfurth or send an email to: